Refund policy
Return & Refund Policy
At Paw Grubs Home, we believe customers should have straightforward information about what happens when a purchase needs to be returned. The terms below explain our standard approach to eligible returns, refunds, exchanges, damaged merchandise, replacements, cancellations, and delivery-related issues.
1. Return Deadline
You may submit a return request for eligible merchandise within 30 days of the date your order is delivered.
To qualify under our standard return terms, merchandise should generally:
Be unused and in substantially original condition;
Be free from customer-caused damage, stains, excessive wear, or modifications;
Include its original packaging when reasonably applicable;
Include accessories, hardware, manuals, and other components originally supplied; and
Be associated with an order number or other reasonable proof of purchase.
Please inspect your merchandise promptly after delivery. We recommend keeping packaging and included components until you have confirmed that the product is suitable for your needs.
2. Contact Us to Arrange a Return
A return should be requested before merchandise is shipped back. Email support@pawgrubos.net with:
Your order number;
The product you want to return;
A brief explanation of the reason for the return; and
Photographs if you are reporting damage, a defect, missing components, or an incorrect product.
After reviewing your request, Paw Grubs Home will provide return instructions for qualifying merchandise.
Please do not ship merchandise back without receiving our instructions first. Approved returns must be sent to the return address identified in the authorization instructions.
The Paw Grubs Home business address shown at the end of this policy is our public contact address and is not automatically the return processing location unless we specifically confirm otherwise.
3. Returns for a Change of Preference
If an eligible item does not suit your décor, space, dimensions, intended placement, or personal preference, you may request a return within the applicable 30-day period.
The merchandise must remain in a condition that satisfies the eligibility requirements described in this policy.
For an approved return based on personal preference or change of mind, the customer is generally responsible for return shipping costs.
4. Check Home Products Before Permanent Use
Some home and living merchandise may require assembly, installation, mounting, or other setup. Please check the condition, dimensions, components, and suitability of the product before making permanent changes.
Ordinary return eligibility may be affected when merchandise has been:
Permanently mounted or installed;
Cut, drilled, painted, refinished, or otherwise modified;
Damaged through incorrect assembly;
Materially damaged through misuse or improper maintenance;
Used beyond what is reasonably necessary to inspect the product; or
Returned without essential components because of customer handling.
If you believe merchandise contains a manufacturing defect, contact Paw Grubs Home before attempting repairs or permanent alterations.
5. Damage, Defects, Missing Parts, or Wrong Products
If your order arrives damaged, defective, incomplete, or different from the merchandise you purchased, please contact support@pawgrubos.net promptly.
We may request information such as:
Your order number;
A description of the issue;
Clear photographs of the merchandise;
Images showing the affected area;
Photos of the shipping carton or packaging when relevant; and
Product labels or identifying information.
Please retain the merchandise and relevant packaging while your request is being evaluated.
After reviewing the circumstances, Paw Grubs Home may provide an appropriate replacement product, replacement component, refund, or another reasonable resolution.
6. Merchandise With Special Return Limitations
Certain products may not qualify for an ordinary change-of-mind return. These may include:
Personalized or customized merchandise;
Made-to-order products;
Gift cards;
Products clearly identified as final sale before purchase;
Permanently installed merchandise;
Products materially modified after delivery;
Items damaged through customer misuse or improper handling;
Products returned incomplete due to customer handling; and
Merchandise subject to particular hygiene, health, or safety restrictions once opened or used.
Other product-specific restrictions clearly disclosed before purchase may apply where permitted by law.
These limitations do not remove mandatory rights or remedies that may apply when merchandise is defective, damaged, or incorrectly supplied.
7. Return Packaging and Shipping Costs
After receiving return authorization, follow the instructions provided by Paw Grubs Home.
Please package merchandise carefully and use appropriate protection during transportation. Fragile, bulky, or multi-component products should be packed so that the product and its individual pieces are reasonably protected.
For voluntary change-of-mind returns, customers are generally responsible for the cost of return shipping.
We recommend using a trackable shipping method and keeping your receipt and tracking information until the return is finalized.
If we verify that the return is necessary because of an error attributable to Paw Grubs Home, appropriate return shipping arrangements will be addressed as part of resolving the issue.
8. Return Examination
When an authorized return reaches the designated return location, we will examine the merchandise before completing the return.
Our review may consider:
The overall condition of the product;
Evidence of use or customer-caused damage;
Signs of assembly, installation, or modification;
Whether essential components are included;
Accessories and hardware;
Packaging where reasonably applicable; and
Compliance with the applicable return conditions.
We will notify you after the review is completed.
Receipt of returned merchandise does not automatically constitute approval of a refund.
9. Refunds and Processing Time
When an eligible return is approved, the applicable refund will generally be issued to the original payment method used for the purchase.
After Paw Grubs Home processes the refund, please allow approximately 5–10 business days for your bank, credit card issuer, or payment provider to post the credit.
Actual posting times may vary depending on your financial institution.
For voluntary change-of-mind returns, original outbound shipping charges are generally non-refundable unless applicable law requires otherwise.
If an order problem results from an error attributable to Paw Grubs Home, applicable shipping charges will be considered as part of resolving the matter.
10. Exchanges and Replacements
If you prefer an exchange or replacement rather than a refund, contact our customer support team.
Exchange and replacement options depend on the nature of the request and current inventory availability.
If a direct exchange is unavailable, an eligible return may be refunded and a new order can be placed separately for your preferred merchandise.
11. Changes and Cancellations Before Shipment
If you need to cancel your order or correct order information, contact support@pawgrubos.net as soon as possible.
We will make reasonable efforts to accommodate requests received before fulfillment begins. However, we cannot guarantee cancellation or modification after an order has entered processing, packing, or shipment.
If your merchandise has already shipped, eligible products may be returned following delivery under this policy.
12. Undeliverable or Returned Orders
Customers are responsible for providing accurate and complete shipping information when placing an order.
If a package is returned because of an incorrect or incomplete customer-provided address, refusal of delivery, or another recipient-related delivery issue, Paw Grubs Home will review the available options after receiving the returned shipment.
Additional shipping charges may apply if reshipment is requested and available.
13. Consumer Protections
This Return & Refund Policy describes the standard procedures of Paw Grubs Home. Nothing in this policy is intended to waive, exclude, or restrict consumer rights or remedies that cannot legally be limited.
Where applicable federal, state, or local law provides mandatory protections that differ from these terms, those legal requirements will take precedence.
14. Contact Paw Grubs Home
For return authorization, refund questions, exchanges, replacements, damaged merchandise, or assistance with this policy, please contact:
Paw Grubs Home
8867 Roosevelt Blvd
Philadelphia, PA 19152
United States
Phone: (215) 380-6055
Email: support@pawgrubos.net